Privacy Policy

1. Introduction

Tenura (“we,” “our,” or “Company”) provides a rental property management platform that helps landlords and property managers track rent payments, manage properties, maintain tenant information, and organize maintenance records. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our service.

Scope: This policy applies to all visitors and users of tenura.app and the Tenura service (the “Service”).

2. Information We Collect

2.1 Information You Provide Directly

Account Registration:

• Full name, email address, phone number
• Mailing address and business address
• Password and authentication credentials
• Billing information and payment method (processed through Stripe)

Property Information:

• Property addresses and details (number of units, property type, square footage)
• Property management notes and maintenance history
• Lease terms and rental agreements (text, not full documents)

Tenant Information:

• Tenant names, email addresses, phone numbers
• Tenant move-in/move-out dates
• Lease amounts and rent payment schedules
• Tenant notes and communication history

Financial Records:

• Rent payment records (amounts, dates, payment methods)
• Expense tracking: repairs, maintenance, property taxes, insurance
• Deduction and credit notes

Communication:

• Messages, support tickets, and feature requests sent to us
• Survey responses and feedback, if you choose to participate

2.2 Information Collected Automatically

Usage Data:

• Log data: IP address, browser type, operating system, pages visited, time spent, referring URLs
• Device information: device type, device ID, mobile device identifiers
• Cookies and similar tracking technologies (see Section 5)

Analytics:

• How you interact with features within the Service
• Which properties you access most frequently
• Patterns in payment tracking and expense management
• Error logs and debugging information

3. How We Use Your Information

We use the information we collect for the following purposes:

1. Service Delivery — Create and maintain your account, track rent payments, manage property information, and provide customer support
2. Service Improvement — Analyze usage patterns to improve features, add new capabilities, and enhance performance
3. Communication — Send transactional emails (confirmations, rent reminders, billing notifications) and service updates
4. Rent and Expense Tracking — Maintain accurate records of rent payments and property expenses for your use and potential tax reporting
5. Marketing (with consent) — Share landlord tips, tax reminders, and new features. You can opt-out at any time.
6. Legal Compliance — Comply with applicable laws, regulations, and legal processes
7. Fraud Prevention — Detect, prevent, and address fraud and security issues
8. Cancellation Feedback — Analyze voluntary feedback provided during subscription cancellation to improve our product and conduct proportionate win-back outreach (see Section 7)

Legal Bases for Processing (GDPR)

4. How We Share Your Information

4.1 Third-Party Service Providers

We share information with trusted vendors to operate the Service:

• Stripe — Payment processing and billing (payment information is tokenized). See Stripe's Privacy Policy.
• Postmark — Transactional and marketing email delivery
• Vercel — Web hosting and deployment
• Neon/PostgreSQL — Database hosting and storage
• Sentry — Error tracking and performance monitoring (anonymized error data)
• PDF Generation Services — For generating tax reports and property statements

4.2 Legal Requirements and Tenant Inquiries

We may disclose your information if required by law, legal process, or court order, or to protect our rights and safety. We do not disclose tenant information to the public or to third parties except as required by law.

4.3 No Sale of Personal Data

We do not sell or rent your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your dashboard layout and preferences
• Analyze how you use the Service
• Detect and prevent fraud

Types of cookies:

• Essential: Required for service functionality
• Analytics: Help us understand usage patterns
• Functional: Remember preferences and settings

Third-party cookies: Analytics providers may set cookies to track aggregate usage.

Managing cookies: Most browsers allow you to control cookies. Disabling cookies may affect Service functionality.

6. Data Retention Schedule

We retain your information for as long as necessary to provide the Service and comply with legal obligations:

7. Cancellation Feedback

When you cancel your subscription, we provide an optional form where you may share the reason for your cancellation and any additional feedback. Submitting this information is entirely voluntary — your cancellation is processed regardless of whether you respond.

What we collect: If you choose to respond, we collect your selected cancellation reason and any written feedback you provide at that time.

Why we collect it: We use this information to improve our products and to potentially offer you personalized re-engagement offers, discounts, or product updates based on the reason you shared.

Legal basis (GDPR): Legitimate interest (GDPR Art. 6(1)(f)). Analyzing voluntary cancellation feedback and conducting proportionate win-back outreach is a legitimate commercial interest that does not override your rights, given the data is limited, non-sensitive, and voluntarily provided.

Retention: This data is retained for 24 months from your cancellation date. After 24 months, it is automatically and permanently deleted from our systems.

Your rights: You may request deletion of your cancellation feedback at any time by contacting us at privacy@tenura.app. Deletion requests are honored within 30 days. EU/EEA residents have the right to object to this processing at any time under GDPR Art. 21.

8. Your Rights and Choices

8.1 Access and Portability

You have the right to request a copy of your personal information we hold in a commonly used, machine-readable format.

8.2 Deletion (Right to be Forgotten)

You may request deletion of your personal information, except where we are required to retain it for legal or tax compliance purposes (e.g., rent and expense records for 7 years). Deletion requests are honored within 30 days.

8.3 Correction

You can update your account information directly within the Service or by contacting us.

8.4 Opt-Out of Marketing

Unsubscribe from promotional emails by clicking the unsubscribe link in any marketing email or updating your preferences in account settings.

8.5 Right to Object (GDPR)

EU/EEA residents have the right to object to processing of their personal information based on legitimate interest.

To exercise any of these rights, contact us at: privacy@tenura.app

9. CCPA Rights (California Residents)

If you are a California resident, you have the following rights:

9.1 Right to Know

You have the right to request what personal information we collect, use, share, and sell about you.

9.2 Right to Delete

You have the right to request deletion of personal information, subject to exceptions for records we are required to maintain for tax purposes.

9.3 Right to Opt-Out

You have the right to direct us not to sell or share your personal information. (Note: Tenura does not sell personal information.)

9.4 Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

9.5 Authorized Agent

You may designate an authorized agent to submit requests on your behalf.

To submit a CCPA request, contact us at: privacy@tenura.app

We will verify your identity and respond within 45 days.

10. Tenant Information Privacy

If you use Tenura to manage tenant information, you are responsible for:

• Obtaining lawful basis to collect tenant information
• Complying with fair housing laws and tenant privacy regulations
• Ensuring proper notice to tenants about how their information is used
• Keeping tenant contact information confidential

Tenura does not share tenant information with third parties except as required by law or to operate the Service (e.g., email delivery for rent reminders).

11. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption in transit
• Encrypted storage for sensitive data
• Regular security audits and penetration testing
• Role-based access controls
• Secure password hashing
• Restricted employee access to data

No method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

12. Data Transfers

If you are located outside the United States, your personal data will be transferred to, stored in, and processed in the United States.

EU/EEA Users: Transfers of personal data from the EEA to the United States are made on the basis of Standard Contractual Clauses (SCCs) approved by the European Commission under GDPR Art. 46(2)(c). You may request a copy of the applicable SCCs by contacting privacy@tenura.app.

13. Children's Privacy

Tenura is not intended for children under 13. We do not knowingly collect information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated “Last Updated” date. Significant changes will be communicated via email. Your continued use of the Service constitutes acceptance of the updated policy.

15. Governing Law

This Privacy Policy is governed by the laws of the State of New York, United States, without regard to its conflict of law provisions. Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of the State of New York.

16. Contact Us

For questions, requests, or complaints regarding this Privacy Policy or our privacy practices, contact:

For EU/EEA residents: You have the right to lodge a complaint with your local data protection authority.